Help Centre
Frequently Asked Questions
Everything you need to know about ordering, pricing, shipping, returns and caring for your NAFUME fragrance.
Orders & WhatsApp
How do I place an order?
Add your fragrance to the cart, fill in your shipping details, and confirm your order on WhatsApp. Once you send the pre-filled WhatsApp message, our team confirms and dispatches your order.
Why is my order confirmed on WhatsApp?
WhatsApp keeps ordering simple and personal. It lets us confirm your address, answer any questions, and share updates directly — without you needing to create an account or complete an online payment if you prefer not to.
Can I order more than one fragrance together?
Yes. Add multiple fragrances to your cart, or use Build Your Own Box to create a custom set. Your cart total updates automatically.
Pricing & Shipping
How much does a NAFUME perfume cost?
Each NAFUME 50ml perfume is ₹799 during our current sale — a highly concentrated, long-lasting Parfum at accessible pricing.
What are the shipping charges?
Shipping is free on all orders above ₹999. For orders below that, a small shipping fee may apply, shown before you confirm. See our Shipping Policy for details.
How long does delivery take?
We deliver across India, usually within 3 to 7 days after your order is confirmed. You can follow your order any time on the Track Order page.
Product & Fragrance
Are NAFUME perfumes long-lasting?
Yes. NAFUME fragrances are highly concentrated Parfums, designed to stay present and balanced through a full day — and tuned to perform in Indian heat and humidity.
Are the ingredients skin-friendly?
Our fragrances are phthalate-free, triclosan-free, and never tested on animals. As with any perfume, spray onto skin or clothing and discontinue use if irritation occurs.
How should I store my perfume?
Keep your bottle away from direct sunlight, heat and high-humidity areas like bathrooms. Storing it in a cool, dry drawer or cabinet helps preserve the scent over time.
Returns & Support
What is your return policy?
For hygiene and safety reasons we cannot accept returns on opened bottles. If your item arrives damaged or you received the wrong product, contact us promptly. Full details are in our Return & Refund Policy.
How do I track or get help with my order?
Use the Track Order page, or share your order details on WhatsApp for tracking support. For anything else, our Contact page lists every way to reach us.
Still have a question? We're happy to help.