Return & Refund Policy

Our Approach

We take great care in packing every NAFUME order. Perfume is a personal-care and hygiene product, which means we follow a strict but fair return policy — one that protects both you and the integrity of our products.

We accept returns and offer refunds or replacements in genuine cases. Please read the eligibility criteria below before raising a request.

1. When Returns Are Accepted

We accept return or replacement requests only in the following situations:

• Damaged product received — the bottle, packaging, or cap is physically broken or cracked
• Wrong product received — you received a different fragrance than what you ordered
• Missing item — an item from your order was not delivered
• Leakage during transit — the product leaked and arrived damaged due to courier handling

2. Return Request Window

All return and replacement requests must be raised within 48 hours of delivery. Requests made after this window will not be accepted.

Please check your order immediately upon delivery and contact us if there is any issue.

3. What You Need to Raise a Return Request

• Unboxing video or photo — a clear video or photo showing the damage, leak, or wrong product before or at the time of opening
• Order ID — your order confirmation ID (e.g. NF-XXXXXX)
• Contact details — your name and WhatsApp number used at checkout

Please send all of the above via WhatsApp or email to initiate a return request. We may not be able to process requests without these.

4. What Is Not Eligible for Return

The following situations are not eligible for return or refund:

• Opened or used product — for hygiene reasons, perfume that has been sprayed or used cannot be returned
• Dislike of fragrance after opening — fragrance perception varies person to person; we encourage you to read our product descriptions carefully before purchasing
• Minor packaging variations — slight differences in packaging colour, print, or outer box design are not manufacturing defects
• Failed delivery due to customer error — incorrect address, unavailability at delivery, or refusal to accept the package
• Requests after 48 hours of delivery — late requests will not be accepted
• No unboxing proof — claims without video or photo evidence cannot be processed

5. Refund Method

If your return or replacement request is approved:

• Replacement — we will dispatch the correct or undamaged product to the same delivery address at no extra charge
• Refund — if a replacement is not possible, a refund will be processed to your original payment mode (UPI/bank transfer for prepaid orders) or as store credit, depending on the case
• COD orders — refunds for COD orders are processed as bank transfer or store credit
• Refunds may take 5–10 business days to reflect depending on your bank or payment method

6. Cancellation Before Dispatch

You may cancel your order before it is dispatched by contacting us on WhatsApp. Once the order has been handed to the courier, cancellation is not possible. In such cases, you may initiate a return after delivery if eligible.

7. Why Perfume Returns Are Stricter

Fragrance is classified as a personal-care and hygiene product. Once a perfume bottle is opened and used, it cannot be re-sold to another customer. This is why we require strong unboxing evidence for all return requests and cannot accept returns based on fragrance preference alone.

We strongly recommend reading the fragrance notes, family, and description on each product page before placing an order.