Legal
Grievance Officer
In accordance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020
⚠ Important — pre-launch placeholder: The Grievance Officer name, email, and registered address below are placeholders. You must replace these with the actual appointed officer's official details and have them verified before the website goes live. This information is legally required for e-commerce operations in India.
Grievance Officer Details
Name
To be updated before launch
Designation
Grievance Officer, NAFUME
Email
grievance@nafume.com
Response Timeline
Within 3–7 business days
Registered Address
To be updated before launch (registered business address of NAFUME)
Before Raising a Formal Grievance
We encourage you to first try our regular support channels:
- WhatsApp: Open WhatsApp Chat
- Email: support@nafume.com
Most issues are resolved quickly through these channels. A formal grievance should be raised only if you are not satisfied with the initial support response.
How to Raise a Formal Grievance
Email your grievance to grievance@nafume.com with the following information:
- Your full name
- Contact number and email used at checkout
- Order ID (e.g. NF-XXXXXX)
- Detailed description of the issue — what happened, when, and what resolution you expect
- Attachments — photos, videos, screenshots, or any other evidence relevant to your complaint
- Previous support interaction details — dates and summary of your prior communication with our support team
What Happens After You Submit
- We will acknowledge your grievance within 2 business days of receiving it
- We aim to resolve grievances within 3–7 business days from the date of acknowledgement
- Complex cases may take longer. We will keep you updated on the timeline
- Our decision on the grievance will be communicated via email
Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you may approach the appropriate consumer forum or regulatory authority under applicable Indian laws.